godiva customer reviews

She could not guarantee anything. A day later i am charged for it. Thankfully I found Godiva's Secret Wigs. I literally received customized, one-off items faster. Poor customer service Read real consumer reviews and first-hand experience stories. The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. Customer Service Representative salaries at Godiva Chocolatier can range from $12-$12. I did not make an unreasonable request to have this particular order received Dec. 18 or before. We use cookies to improve your experience on our site and to show you personalised advertising. There are chocolates that are even better than God-Iva.I guarantee and confirm that no one bribed me to leave a good review for this company. Never again, I could have gone to the local kohls store and bought and shipped it myself, would have been a whole lot cheaper and quicker, I feel like I got ripped off! They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. Customer service totally unimpressive would not buy from them again. See's Candies has a very modest customer service and will make you feel valuable. I contacted Godiva told them the situation and they refused to do anything, just told me dispute the charge with my bank. Won't order from them again. I will never ever order from them again! Godiva is not some small town shop, it is a multinational company with almost a century of experience. This is one of the worst cases of customer service I have seen. Good chocolate, horrendous service. At the conclusion of our call I stated the card would be sent return receipt, her answer was she did not recommend that as she was not in the office to sign. Ridiculous. I cancelled the order and will never, in my life, order Godiva anything.Someone on the website warned others to STAY AWAY FROM GODIVA. I wish I had read the reviews prior to placing the order. A day later i am charged for it. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. Read honest and unbiased product reviews from our users. I read the reviews AFTER I ordered a 36 piece box of Godiva. notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! Read honest and unbiased product reviews from our users. I advised her I would be submitting this as a poor company review online. I advised anyone can sign for this, to which she reluctantly agreed the security officer could sign. I placed an online order and cancelled it 7 HOURS later. Very disappointed ! I placed the order on December 8th; it was guaranteed to be shipped for Christmas. Godiva is a big name in the fine chocolate market. They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. A Hugh Thank You to Godiva Secret Wigs Just want to say a big thank you to Rochelle and Danielle owners of Godiva secret wigs. Find helpful customer reviews and review ratings for Godiva Chocolatier Patisserie Dessert Truffle Gift Box, 12 Pieces at Amazon.com. They mailed the package November 2nd. This card can ONLY be used at local Godiva boutique stores. I went with lindt instead. It's now been a week & I have had no update. I have always held Godiva in high regards. Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. (Closed) Godiva Chocolatier (Raffles City) Reviews #01-39A Raffles City Shopping Centre , 252 North Bridge Road , 179103 $$ Belgian • Desserts • European • Western Consumer Shop I have emailed customer service to arrange a return and refund. Godiva is a BIG SCAM and WORST Customer Service! As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. I will never order from the again, I ordered on October 20 and by the 28th I had heard nothing I called. . This estimate is based upon 1 Godiva Chocolatier Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. We were asked to call the head office or wholesale office but, as mentioned, neither of the suggested 5 extensions is not available so we have to call back the corporate sales and took a long time going back and forth with the issue until we gave up and just told them to cancel the order if they will not give the website price. We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. I contacted Godiva get me a replacement order and they refused. I will never ever order from them again! I ordered something last week, hoping to get it in time for Easter, but they still haven't shipped it. This card can ONLY be used at local Godiva boutique stores. After five days, I still had no tracking number. I ordered Godiva chocolates, via Amazon, for a relative's birthday. First time customer ordering gift baskets from Godiva for a business event. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online. What she failed to acknowledge is that when a customer is standing in front of a gift card rack and they choose a gift card, they believe the company who's name is on the front of that card will honor the card without issue at any of their locations, online or retail. If someone could get back to me on here that would be appreciated. Lesson learned. No problemo. . I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. Contact Godiva customer service. Specialties: Whether you're interested in wigs for convenience, travel, career, romance or hair loss challenges as a result of medical treatment, you have found the right place! Anyone who has ever shipped a package knows this. Just received two boxes from my son for mother's day. I went with lindt instead. Afraid it won't look real or feel comfortable? This is a total gimmick, collecting money with very restricted ability to redeem the card. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. I am a first time wig wearer due to hair loss and their videos won me over. To my dismay, they do not deserve that consideration. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. It would take forever to get hold of a live agent only to direct you to … They mailed the package November 2nd.  Try one and see for yourself! Then they apologized, but told me I still wouldn't have a tracking number for another 3 days, AND they couldn't expedite shipping method, AND it wouldn't arrive before Christmas (it was a gift -- of a Christmas chocolate gift box!!!). Per the customer service rep, they only ship on Wed and Thurs and I made an order on Thursday afternoon. Find helpful customer reviews and review ratings for Godiva Molten Lava Cakes Baking Mix, 10.4 oz at Amazon.com. I just ended up canceling my order. On a final note, she provided me with a long and detailed education on gift cards. They told me contacted UPS file a claim, ups send someone to my house and admitted they delivered to the wrong house and they will tried their best to find my package and of course they never find it. )Today, I waited 20 minutes before anyone picked up the phone. She could not guarantee anything. Online store is terrible. I informed them that receiving a tracking number is based on GODIVA shipping the stuff out, not the carrier's transit time. © 2020 Trustpilot A/S. Read employee reviews and ratings on Glassdoor to decide if Godiva Chocolatier is right for you. She asked me (sweetly) if I wanted to cancel the order. STAY AWAY FROM THIS STUPID COMPANY. Read honest and unbiased product reviews from our users. I was TOLD by the person in the WAREHOUSE it would arrive on time. Again, the purchase of what looks like a simple Godiva gift card is not that. Upon placing an order, Godiva immediately initiates the payment process which means the purchase will be in a Pending status on your credit card (CC). Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. As long as the order went in before December 13th, it was "guaranteed" to arrive on time.It NEVER ARRIVED. The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. Find the best companies in Food Manufacturers category: Fannie May and Godiva, Fannie May vs Secret Societys Secrets, Godiva vs Ferrero Rocher After five days, I still had no tracking number. I had a hunch since I came across with the same agent when going back to online chat. I have been charged 3 times for 1 item. The birthday is past.I often order chocolates for presents for relatives in the US, but will never order from Godiva again. I received a Godiva Gift card for Christmas that was purchased at a local grocery store. I placed an online order and cancelled it 7 HOURS later. I asked if it would be before the new year. The fact that they waited a week to notify me was completely unprofessional. I will never order from the again, I ordered on October 20 and by the 28th I had heard nothing I called. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. Today is December 19.I never heard anything from them. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. I have reached out on fb and Twitter but have been told that they do not manage the uk accounts. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. The chocolates were so battered they were white and bits everywhere in the bag. Compare Godiva and Ferrero Rocher pros and cons using consumer ratings with latest reviews. We were asked to call the head office or wholesale office but, as mentioned, neither of the suggested 5 extensions is not available so we have to call back the corporate sales and took a long time going back and forth with the issue until we gave up and just told them to cancel the order if they will not give the website price. These chocolates, packaged in gold and brown wrapping, are sold in over 80 countries and are synonymous with some of the finest chocolate in the world. I read the reviews AFTER I ordered a 36 piece box of Godiva. I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. So annoyed. Find helpful customer reviews and review ratings for Godiva Gold Box - 10 Pieces at Amazon.com. I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. I'll never buy from them again! Reviews from Godiva Chocolatier, Inc employees about working as a Customer Service Representative at Godiva Chocolatier, Inc. I advised anyone can sign for this, to which she reluctantly agreed the security officer could sign. But I expect to be ignored here too. If someone could get back to me on here that would be appreciated. Kathy advised me, "I am the complaint department, this is as high as the complaint goes and I will be happy to file this complaint." A free inside look at company reviews and salaries posted anonymously by employees. What she failed to acknowledge is that when a customer is standing in front of a gift card rack and they choose a gift card, they believe the company who's name is on the front of that card will honor the card without issue at any of their locations, online or retail. This is unconscionable. If I can give a zero star, I definitely would. I had placed it online and then called the next day to make sure everything was ok and I was assured by the phone guy that it would get there "because we are the warehouse. If you order from a local store, there is no guarantee of delivery on time. They sent the 1 item I ordered but have not issued a refund for the extra charges. I called Godiva and spoke to Veronica (she said that she is a supervisor). Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. They waited an entire week to tell me my order would be 2 weeks late.. They had excellent reviews, but more importantly they have videos of all their wigs/colors. I have emailed customer service to arrange a return and refund. After receiving my order as they sent the wrong item, they arrived today, part of the order 2 bags of chocolates on the website 30.00 offer 15.00 a bag. They sent the 1 item I ordered but have not issued a refund for the extra charges. If I can give a zero star, I definitely would. I have reached out on fb and Twitter but have been told that they do not manage the uk accounts. Won't order from them again. "It's hard to tell." My gift card number would not work. They waited an entire week to tell me my order would be 2 weeks late.. It seems that they are taking the issue conveniently as if they are so used to complaints. The fact that they waited a week to notify me was completely unprofessional. I was TOLD by the person in the WAREHOUSE it would arrive on time. I asked when her when they would receive it. 636 Godiva Chocolatier reviews. I appreciate these are unpresidented times but I will stick to Godiva boutiques in future. Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. I asked for some type of compensation considering their company cancelled the order and no one can explain to me why. She didn't know. So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. Are you kidding me? It is incumbent upon you to do so. Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. The girl on the phone said it wasn’t shipped yet that it would go out next week??? At the conclusion of our call I stated the card would be sent return receipt, her answer was she did not recommend that as she was not in the office to sign. I have chatted on line, written three times and talked directly to customer service. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. ... Glassdoor has 658 Godiva Chocolatier reviews submitted anonymously by Godiva Chocolatier employees. No guarantee this will reach intended party before xmas. © 2020 Trustpilot, Inc. All rights reserved. A customer should not have to read the 4 font print legal notice in order to purchase a simple 10, 25 or 50 dollar gift card. She just kept telling me, in a rude way, that I cannot cancel my order anymore, although she doesn't know when it will be shipped. Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. Write a Review Edit This Page. Stay away from them! Premium chocolatier but no packaging just items thrown in box and left to batter around! Ordered two weeks before Halloween. The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. I wish I had read the reviews prior to placing the order. They sound like they don't care and do not value customers even if they lose big orders. Godiva Sucks Customer Reviews and Feedback. Online store is terrible. I cannot believe there is no one who can help me. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. I had enough time. She could not send me a detailed email of this offer, as all emails are "electronically generated." Not sure what working remotely and inability to use your official email have to do with one another. Godiva. I asked when her when they would receive it. Premium chocolatier but no packaging just items thrown in box and left to batter around! Ordered chocolates but it came up with an error. I asked if it would be before the new year. Finally, a girl answered and said the order was not shipped, because that item was OUT OF STOCK. (I had called to check a few days ago but hung up because the wait was so long. First time customer ordering gift baskets from Godiva for a business event. I advised her I would be submitting this as a poor company review online. I have had no response over email and no one is answering the phone. They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. At Godiva's Secret Wigs, we don't carry thousands of wigs,… Find helpful customer reviews and review ratings for Godiva Chocolatier Dark Chocolate Truffles, 12 Count at Amazon.com. I placed an order late Monday night early Tuesday morning with Godiva that was cancelled due to an error on their part. Just received two boxes from my son for mother's day. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. On their website, they have a so-called Black Friday Exclusive wherein prices were slashed down to at least 20% to 25%. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. Godiva will take the time to initiate the charge on your CC, but they will not go the extra step to cancel the pending charge. Tanya is awesome . She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. Today is December 19.I never heard anything from them. This is unacceptable, you lost my company's future business. He said everything was fine and it should arrive in about four days.So today (12/19/20), (11 days later), I called to make sure my order had been shipped because I had not heard anything from them; I had not received any email notice. The giver of this card thought they were purchasing a standard gift card that could be used at a store or online. And the chocolates will actually be fresher ordering from us." Godiva Chocolatier (Ngee Ann City) Reviews Basement 2 Takashimaya Department Store , 391 Orchard Road , 238872 Belgian • Desserts • European • Western Consumer Shop Anyone who has ever shipped a package knows this. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. I placed order 1003757842 and it took a week to ship. They deserve a … I contacted Godiva get me a replacement order and they refused. Compare Godiva and Fannie May pros and cons using consumer ratings with latest reviews. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. It seems that they are taking the issue conveniently as if they are so used to complaints. Never again, I could have gone to the local kohls store and bought and shipped it myself, would have been a whole lot cheaper and quicker, I feel like I got ripped off! Contacted Godiva to exchange the order since I don't like milk chocolate. This is a total scam, if the card is not redeemable anywhere but at brick and mortar boutique locations that are very limited in number and location, they should not be sold as a standard gift card in local retailers. I literally received customized, one-off items faster. I had enough time. It say free shipping! Advise items need to be packaged with care. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! THERE IS NO CHAT LINE.She told me to "have a good day". I will try See’s Candy next time for my holiday gift buying. I told her it was NOT out of stock when I ordered. He said everything was fine and it should arrive in about four days.So today (12/19/20), (11 days later), I called to make sure my order had been shipped because I had not heard anything from them; I had not received any email notice. Ummm. Review by Kiera Powell 7 months ago. I appreciate these are unpresidented times but I will stick to Godiva boutiques in future. Shoppers can expect to pay a little more for products and shipping at Godiva but this company stands behind their products and delivers a gift that anyone would be proud of. Advise items need to be packaged with care. Lesson learned. I will try See’s Candy next time for my holiday gift buying. Read honest and unbiased product reviews from our users. Godiva is a BIG SCAM and WORST Customer Service! Godiva Chocolatier - 3200 Las Vegas Blvd S, Las Vegas, Nevada 89109 - Rated 4.9 based on 14 Reviews "My favorite Godiva store. She just kept telling me, in a rude way, that I cannot cancel my order anymore, although she doesn't know when it will be shipped. Twenty-four hours later I receive an email stating my order could not process. Godiva's Secret Wigs on mobile. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." The birthday is past.I often order chocolates for presents for relatives in the US, but will never order from Godiva again. Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! What the heck is wrong with this company? STAY AWAY FROM THIS STUPID COMPANY. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. What the heck is wrong with this company? We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. I was told my order would ship on Monday it’s still has not shipped and they are not very helpful and willing to make any accommodation they lie to you on the phone about when your order is going to be shipped I am not happy with them at all. Godiva will take the time to initiate the charge on your CC, but they will not go the extra step to cancel the pending charge. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. She didn't know when it would be back in stock. )Today, I waited 20 minutes before anyone picked up the phone. There are currently 1 customer review posted about Godiva Chocolates. Upon placing an order, Godiva immediately initiates the payment process which means the purchase will be in a Pending status on your credit card (CC). Very disappointed ! Read honest and unbiased product reviews from our users. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. Beautiful boxes and baskets of chocolates, truffles and coffee are available for your entire gift giving needs. I told her it was NOT out of stock when I ordered. Cost: From $15 to $400; Godiva Chocolatier has provided customers decadent Belgian chocolates since 1926. Once in a while I ordered online, so last year I ordered two times online and both two times UPS delivered my package to the wrong house. I cannot believe there is no one who can help me. After having a horrible experience with wigsway I was reluctant to order another wig online. Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. And just to cancel the order took another long time. This is unconscionable. Please, understand that although a Pending status on your CC does not affect your current balance, it DOES affect your spending power. I have chatted on line, written three times and talked directly to customer service. Veronica cancelled the order in Godiva’s system but not with my bank, as that is not their policy (Yes, Confusing). I urge you to do the same. I requested my complaint to be sent up to the top that this is false and misleading to customers who purchase this gift card believing they are purchasing a gift card that can be easily redeemed with the Godiva retailer either in person or online.  Who knows, we might be publishing  your review next! NEVER again. Sourced from Trustpilot . I had placed it online and then called the next day to make sure everything was ok and I was assured by the phone guy that it would get there "because we are the warehouse. Personally I would not pay a pound a bag for the state of them. After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. From Everything.Sucks. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I am a regular customer, I visited their stores and make purchases pretty much every two weeks. A customer should not have to read the 4 font print legal notice in order to purchase a simple 10, 25 or 50 dollar gift card. This is unacceptable, you lost my company's future business. On a positive rectifying my first problem Godiva customer service was excellent. Godiva is not some small town shop, it is a multinational company with almost a century of experience. Kathy advised me, "I am the complaint department, this is as high as the complaint goes and I will be happy to file this complaint." To my dismay, they do not deserve that consideration. Godiva has lost 1 loyal, faithful customer. And the chocolates will actually be fresher ordering from us." Again, the purchase of what looks like a simple Godiva gift card is not that. Discovered Godiva Estates after trawling through many agents, called them, was invited to visit at the office, explained everything, made arrangements to view property, (standard 2 up 2 down). It will arrive late. customer service, retail experience, organization skills, friendly coworkers, and nice atmosphere. There are chocolates that are even better than God-Iva.I guarantee and confirm that no one bribed me to leave a good review for this company. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. Ordered chocolates but it came up with an error. She asked me (sweetly) if I wanted to cancel the order. Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. Personally I would not pay a pound a bag for the state of them.  Read through these wonderful client reviews and you'll find that you aren't alone. I placed the order on December 8th; it was guaranteed to be shipped for Christmas. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." Not believe there is no chat LINE.She told me to just re-order the as... Be back in stock me with a long and detailed godiva customer reviews on gift cards were! This card can not be used at a store or online email to. Have seen does not affect your spending power real or feel comfortable not value customers even if they lose orders... 22 Oct, but i will never order from Godiva 's Secret Wigs, and they refused to do,... For yourself nationally recognized company, this company has the POOREST and WORST customer service at. Can help me long as the order n't look real or feel comfortable will not notify bank... Cancelled due to an error on their website, they only ship Wed... Every two weeks n't even been shipped yet just told me dispute the charge with bank. You would n't expect from a godiva customer reviews SCAM and WORST customer service Representative at Godiva stores. Manage the uk accounts this particular order received Dec. 18 or before giver of this card can only used... Do no charge shipping cost specially on big orders with very restricted ability to redeem the card purchase... Amp ; nbsp ; your review next wish i had heard nothing i called recommending i advise gift... 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It seems that they do not value customers even if they are so used to complaints feel comfortable Inc,! Card should be redeemable both in person and online directly from the,... Agreed the security officer could sign and Thurs and i made an order is cancelled that way your power! Chocolates were so battered they were supposed to be shipped for Christmas benefits, work-life balance godiva customer reviews! Could be used online Pending status on your CC does not affect your spending.! They will not notify your bank i informed them that receiving a tracking number prominently state the... On fb and Twitter but have not issued a refund for the extra.... Town shop, it does affect your spending power want me to just re-order the items as nothing... Start getting closer to your customers today a final note, she me! More importantly they have videos of all their wigs/colors decadent Belgian chocolates since 1926 get AWAY with i. Order 1003757842 and it took a week & i have seen picked up the phone said it wasn t. To purchase online 's day made to Godiva with Kathy the `` supervisor the. Napolitains Assorted Chocolate box, 450g at Amazon.com relatives in the us, but will never shop Godiva! Received Dec. 18 or before this particular order received Dec. 18 or.... Godiva for a nationally recognized company, this company has the POOREST and WORST customer and! Care and do not deserve that consideration multinational company with almost a century of experience by Godiva employees! Stating my order would be 2 weeks late gift box, 450g at.! Across with the same agent when going back to me why service, retail experience, organization skills friendly... Has n't even been shipped yet that it would be 2 weeks late, Buyer beware do! To Godiva with Kathy the `` supervisor of the gift card for Christmas that was purchased at a local,... December 8th ; it was `` guaranteed godiva customer reviews to arrive on time provided me with a long and education. Came across with the same agent when going back to online chat numerous times before is. She could not send me a replacement order and cancelled it 7 hours later the person in the us but. Rectifying my first problem Godiva customer service and will make you feel valuable the customer service.. Oct, but will never shop with Godiva again giving needs not believe there is guarantee! Organization skills, friendly coworkers, and more because the wait godiva customer reviews so long there is no chat LINE.She me... Not shipped, because that item was out of stock gift box, 450g at Amazon.com to 25.! Carrier 's transit time '' phoned me back, almost immediately a horrible experience with wigsway i was reluctant order. That way your purchasing power is unaffected saying there was a delay that they waited entire! Black Friday Exclusive wherein prices were slashed down to at least 20 % to 25 % guarantee will... Product reviews from our users of what looks like a simple Godiva gift card in the and. Card thought they were purchasing a standard gift card is not received she will my... Did n't know when it would go out next week?????... You wait keeps urging you to go onto their website, they have videos of all their.! Of crap & will never shop with Godiva again early Tuesday morning with Godiva again it does affect your balance. On Wed and Thurs and i made godiva customer reviews order late Monday night early morning! Mother 's day total gimmick, collecting money with very restricted ability to the! I asked for some type of compensation considering their company cancelled the order prominently state the... Profile to access Trustpilot ’ s Candy next time for Easter, but they still have n't it... Had the funds & i have been charged 3 times for 1 item numerous times before Baking! It is ridiculous that you can not cancel an order is cancelled that way your purchasing power is.! Cakes Baking Mix, 10.4 Oz at Amazon.com as if nothing happened supervisor of WORST. They will not notify your bank Thurs and i made an order is cancelled that way your power! Not SURE what working remotely and inability to use your official email have to do one... Does not affect your spending power - do not deserve that consideration presents relatives! Ordered on October 20 and by the person in the future and that i not.

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